Responsible Gaming at qd999 — Your Safety Comes First

Age Restriction & Verification

qd999 operates a strict minimum age policy. You must be 18 years of age or older to register an account, make a deposit, or participate in any real-money game or betting activity on the qd999 Platform. This policy is non-negotiable and applies equally to all players across Bangladesh, regardless of the game type or betting amount.

Why Age Verification Matters

Underage gambling is a serious concern. Young people are particularly vulnerable to the psychological impact of gambling habits, and exposure to real-money gaming during formative years can lead to long-term harm. qd999 takes its duty of care to minors seriously and has invested in robust identity verification processes to prevent underage access to the Platform.

How We Verify Your Age

During the registration process, all new players are required to provide their date of birth. Before a player may make their first real-money deposit or withdraw funds, qd999's KYC (Know Your Customer) process requires submission of a valid government-issued identity document — typically a National Identity Card (NID) or passport — confirming the player is 18 or above. Accounts that cannot be verified will remain restricted from financial transactions until verification is complete.

In cases where qd999 has reasonable grounds to suspect that a player may be underage, we reserve the right to temporarily suspend the account and request additional documentation without prior notice. Funds held in an underage player's account will not be returned and will be forfeited in accordance with our Terms & Conditions.

Responsible Play Principles

At qd999, we believe that gambling at its best is a form of entertainment — a way to enjoy the thrill of cricket betting during a BPL final, the excitement of a live casino game, or the fun of an online slot. Like any form of entertainment, it is most enjoyable when approached with clear boundaries and a healthy mindset.

The Golden Rules of Responsible Play

• Only gamble with money you can afford to lose. Treat your gambling budget the same way you would a budget for dining out or going to the cinema — it is discretionary spending, not an investment.
• Set limits before you start. Decide in advance how much time and money you are willing to spend in a single session. Stick to those limits even if you are on a winning streak.
• Never chase losses. If you have reached your loss limit for the session, stop. Increasing bets to recover losses is one of the most common pathways into problem gambling.
• Do not gamble under the influence. Alcohol, stress, or emotional distress can significantly impair your judgement. Avoid gambling when your state of mind is compromised.
• Balance gambling with other activities. If gambling is your only form of leisure or social interaction, that is a warning sign. Maintain a varied and balanced lifestyle.
• Take regular breaks. Use qd999's session reminder feature to alert yourself when you have been playing for a set amount of time. Stepping away for a few minutes helps maintain perspective.
• Gambling is not a source of income. Do not rely on winnings to pay for essential expenses such as rent, food, utilities, or family needs. Gambling outcomes are unpredictable and relying on them creates financial vulnerability.

Deposit Limits & Spending Controls

One of the most effective tools for responsible gambling is setting a clear financial boundary before you begin. qd999 gives every player full control over their deposit activity through a flexible, easy-to-use limit system built directly into the account settings.

How Deposit Limits Work

You can set a maximum deposit amount for any of the following time periods: daily, weekly, or monthly. Once a limit is set, qd999's system will automatically decline any deposit attempt that would cause your total deposits within that period to exceed the limit you have chosen. Limits apply across all payment methods — bKash, Nagad, Rocket, Upay, bank transfer, and card deposits.

Changing Your Limits

You may request a decrease to your deposit limit at any time, and the reduced limit will take effect immediately. This instant application of decreases is intentional — if you decide you need to spend less, that decision should take effect right away.

Requests to increase a deposit limit are subject to a mandatory 7-day cooling-off period. This delay is a deliberate responsible gaming measure, giving you time to reconsider whether the increase is genuinely necessary. If at any point during the 7-day wait you wish to cancel the increase request, you may do so through account settings or by contacting support.

Loss Limits & Wager Limits

In addition to deposit limits, qd999 offers optional loss limits (the maximum amount you are willing to lose per period) and wager limits (the maximum amount you may stake on any single bet or game round). These tools are available from the Responsible Gaming section of your account settings.

Time-Out & Cooling-Off Features

Sometimes you may want to take a short break from the Platform without closing your account permanently. qd999's time-out feature is designed exactly for this scenario — it gives you the ability to pause all gambling activity for a defined short period while keeping your account and balance intact.

Available Time-Out Periods

When you activate a time-out, you can choose from the following durations:

• 24 hours
• 48 hours
• 7 days (1 week)
• 14 days (2 weeks)
• 30 days (approximately 1 month)
• 42 days (6 weeks)

During a time-out period, your account will be temporarily suspended. You will not be able to log in, place bets, play games, make deposits, or claim bonuses. Your account balance is preserved in full and will be accessible again when the time-out period expires.

Early Cancellation Policy

Time-out periods cannot be cancelled early or shortened once activated. This is a deliberate design choice: the purpose of a time-out is to create a genuine pause in activity. If you need a longer break than the standard time-out periods offer, we recommend considering self-exclusion (see Section 05).

Session Time Reminders

Even when you are not using a formal time-out, qd999 provides optional in-session time reminders. You can set a session duration alert — for example, 30 minutes or 1 hour — and the Platform will display a notification prompting you to consider taking a break. These reminders are a lightweight tool to maintain awareness of how long you have been playing.

Reality Checks

qd999 also offers periodic reality check pop-ups, which display a summary of your current session — including time elapsed, total amount wagered, and net win/loss — at intervals you configure. Seeing this data in real time helps many players make informed decisions about whether to continue or stop.

Self-Exclusion Options

Self-exclusion is a more serious measure available to any qd999 player who feels that their gambling has become, or is at risk of becoming, a problem. When you self-exclude, your access to the Platform is blocked for the duration of the chosen exclusion period — and qd999 will take active steps to enforce that block.

Self-Exclusion Periods

qd999 offers the following self-exclusion options:

• 30 days: A short-term exclusion for players who feel they need a more substantial break than a time-out provides.
• 90 days (3 months): A medium-term exclusion for players who want a longer structured break from gambling.
• 180 days (6 months): A significant break for players who recognise a pattern of problem gambling and want meaningful time away from the Platform.
• 1 year: A long-term exclusion for players who feel gambling is having a serious negative impact on their life.
• Permanent exclusion: For players who wish to close their account permanently and never return. This is an irreversible action — permanently excluded accounts cannot be reopened under any circumstances.

What Happens During Self-Exclusion

• Your account is immediately suspended upon activation of self-exclusion.
• All active bonuses and bonus balances are forfeited in accordance with our Terms & Conditions.
• Your remaining real-money balance will be returned to you via your registered payment method (bKash, Nagad, or bank account) within 5 business days.
• You will be removed from all promotional email and SMS lists for the duration of your exclusion.
• qd999 will use reasonable technical measures to prevent you from creating a new account during the exclusion period using the same personal details.

How to Self-Exclude

You can activate self-exclusion directly from the Responsible Gaming section of your account settings. Alternatively, contact our 24/7 support team via live chat or email, and a support agent will process the exclusion immediately — you do not need to provide a reason.

Recognising Problem Gambling

Problem gambling — sometimes called gambling disorder — is a recognised condition in which a person's gambling behaviour causes significant harm to themselves, their finances, their relationships, or their mental health. The condition exists on a spectrum: it can begin as mild and escalate over time if left unaddressed.

One of the challenges of problem gambling is that it can develop gradually, and many people do not recognise the signs in themselves until the situation has become serious. qd999 believes that awareness is the first step toward prevention. The following are common warning signs that gambling may be becoming a problem.

Behavioural Warning Signs

• Spending more money on gambling than you originally intended, consistently over multiple sessions
• Increasing your bet sizes to experience the same level of excitement — a phenomenon known as "tolerance"
• Repeatedly trying to win back money you have lost (chasing losses)
• Lying to family members, friends, or colleagues about how much time or money you spend gambling
• Borrowing money — from friends, family, or formal lenders — specifically to fund gambling
• Neglecting work, studies, or family responsibilities because of time spent gambling
• Feeling restless, irritable, or anxious when you are not gambling or when you try to cut down
• Using gambling as a way to escape stress, anxiety, depression, or personal problems
• Making multiple failed attempts to reduce or stop gambling
• Continuing to gamble despite serious negative consequences to your finances, relationships, or health

Financial Warning Signs

• Spending money allocated for essential expenses (rent, food, utilities, education) on gambling
• Accumulating debt directly or indirectly related to gambling
• Selling personal possessions or assets to fund gambling activity
• Regularly depositing amounts that exceed your comfortable discretionary budget

Self-Assessment Checklist

If you are uncertain whether your gambling habits are within healthy boundaries, use the checklist below as a starting point for honest self-reflection. This is not a clinical diagnostic tool, but it can help you identify patterns worth addressing. Consider each question honestly, thinking about your gambling behaviour over the past 12 months.

Getting Help & Support

If you believe that gambling is having a negative impact on your life — or on the life of someone you care about — help is available. qd999 actively encourages players to seek support, and our team will always direct you to the appropriate resources without judgement.

Contact qd999 Support

Our 24/7 support team is your first point of contact for activating responsible gaming tools such as deposit limits, time-outs, and self-exclusion. You can reach us via:

Professional Support Resources

For players who need professional counselling or structured support beyond what qd999 can provide internally, the following types of resources are available in Bangladesh and internationally. We encourage you to reach out to them — these services are confidential, non-judgemental, and often free of charge.

• National Mental Health Helpline (Bangladesh): The Government of Bangladesh operates mental health support lines through Kaan Pete Roi and affiliated health organisations. Contact your local district health authority for current helpline numbers.
• Gamblers Anonymous: A global peer-support fellowship for people who recognise that gambling has become a problem in their lives. Meetings and online resources are available internationally.
• National Problem Gambling Helpline (International): Many countries operate free, confidential helplines staffed by trained counsellors. If you are travelling or have family abroad, look up the helpline in your current country of residence.
• Local mental health professionals: Psychiatrists and psychologists in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and other major cities across Bangladesh can provide structured treatment for gambling disorder. Your family doctor can provide a referral.

Advice for Friends and Family

If you are concerned about a family member's or friend's gambling behaviour, approaching the topic with empathy rather than confrontation is usually more effective. Express your concern using "I" statements — for example, "I feel worried when I see you spend a lot of time gambling" — rather than accusatory language. Encourage the person to speak with a professional and to use the responsible gaming tools available on qd999.

You can also contact qd999 support on behalf of a registered player if you have genuine welfare concerns. While we cannot share account information with third parties due to privacy obligations, we can note your concern and take steps to contact the player directly with responsible gaming resources.